Actricity
- http://www.actricity.com/
- Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.
Aestiva
- http://www.aestiva.com
- Web-based solutions including help tickets, knowledge base, contact management, and email management.
Aexis
- http://www.aexis.com/
- Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
CRM4Insurance
- http://www.crm4insurance.com/
- Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.
CScontact
- http://www.cscontact.com/
- Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).
Cloudgate, Ltd.
- http://www.cloud-gate.com/
- Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
CustomerFAQs Solutions Ltd.
- http://www.customfaqs.com/
- Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.
Knova
- http://www.knova.com
- Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
PhaseWare, Inc.
- http://www.PhaseWare.com/
- Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.
QueueVision Inc.
- http://queuevision.com/
- Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.
Ransys Ltd.
- http://www.ransys.com/
- Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.
Rapid Stability Incorporated
- http://www.rapidstability.com/
- Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.
ScandiaCom
- http://www.scandiacom.com
- Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
Skywire Software
- http://www.skywiresoftware.com/
- Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
Square Systems Ltd - Opinion-8
- http://www.opinion-8.co.uk/
- Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.
SupportSentry
- http://www.supportsentry.com/
- Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
Ulysses CRM
- http://www.qms-software.com
- Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
ViewsCast
- http://www.synovate.com/viewscast/
- Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.
Witness Systems
- http://www.witness.com/
- Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.
eAssist
- http://www.eassist.com/
- Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.